Pre-departure Information - Celestyal Cruises

9 MOBILE APP All you need to know about your cruise right at your fingertips. Download our smartphone app free of charge now! Access valuable information about your trip. Review your daily program and look for activities, book your excursions, don’t miss our special offers, access your stateroom account. You can even download our port agents contact details when you are in need of assistance ashore. Available in the App Store and Google Play Store. WIFI WiFi Internet access is available at a charge. At times, users joining the on board WiFi network may experience delays or interruptions. Internet connectivity at sea relies on expensive satellite service by operators that specialize in marine communications and cannot be compared to ashore fixed networks in terms of reliability and cost. Consequently, Celestyal Cruises is currently unable to provide complimentary WiFi access. However, our rates have been carefully thought through, while taking all aspects into consideration. Celestyal Cruises remains committed in upgrading its guest experience by heavily investing in upgrading its communication infrastructure. MOBILE CALLS We always make arrangements so that you are always connected to your loved ones back home. This is why when the vessel is away from shore at a certain distance, a Cellular service is activated onboard, operated by an International satellite provider and the ship’s Satellite network. If your mobile device’s roaming is enabled, you will be connected automatically to one of the below services.: ‘cellularatsea’’, ‘’wmsatsea’’, ‘’NOR-18’’ or ‘’901-18’’ Please be advised that Satellite Cellular services are considerably more expensive than local tariffs. Rates are set and determined solely by your cell phone carrier. Celestyal and our satellite provider have no involvement in the retail rates your carrier charges for cruise ship roaming or the billing process. For more info please contact your local service provider. Contact email: [email protected] Electronic services